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Platform

Messaging and help desk

Load-context chat across roles, plus a Customer Service help desk. Notifications go in-app, push, and SMS where configured.

Features

Cross-role chat is scoped to the load so a detention argument does not live in someone’s personal text history. Customer Service uses a help-desk flow instead of burying issues in a long thread. In-app and push cover most events; navigation hazard alerts stay inside the driver app on purpose.

app.trucktorie.com/messaging
Load-context chat thread screen

How it fits the load lifecycle

  1. Tender
  2. Dispatch
  3. Gate-in
  4. In transit
  5. POD
  6. Settlement & invoice

Open this module in the app

Plans and billing live inside the app.

Launch App